Refund policy

Refund and Returns Policy

Refund and Returns Policy

At czyijdkq.shop, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are happy to assist you according to the terms below.

Returns

You may request a return within 30 days of receiving your order. To be eligible for a return, your item must:

Be unused and in the same condition that you received it.
Include the original packaging, tags, and accessories (if applicable).
Include proof of purchase or order confirmation.

To start a return, please contact us at:

Email: info@czyijdkq.shop

Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect due to our error.

We recommend using a trackable shipping service when returning items. We are not responsible for items lost during return shipping.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within a reasonable timeframe. Please note that your bank or credit card company may require additional time to complete the refund.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos and details of the issue. We will review your request and provide an appropriate solution.